Shipping policy

Shipping Policy

At Silent Mind, we strive to provide fast and reliable shipping for our customers worldwide. Below, you’ll find all the details regarding our shipping process and policies:

Where We Ship

We ship worldwide, ensuring that customers from any corner of the globe can enjoy our products.

Shipping Methods

We offer a variety of shipping options, which may vary depending on your location and the total amount spent. These include:

• Standard Shipping

• Expedited Shipping

• Free Shipping (available on orders that meet specific criteria, depending on your location)

Shipping options and rates will be displayed at checkout.

Order Processing Times

Orders are typically processed within 1-5 business days. Please note that processing times may vary slightly during peak seasons.

Estimated Delivery Times

Delivery times depend on your location. Generally, you can expect:

• Domestic Orders: 2-7 business days

• International Orders: Delivery times vary, but most orders arrive within 7-21 business days.

Please note: Delivery times are estimates and may be impacted by customs, weather conditions, or other unforeseen delays.

Shipping Costs

Shipping costs are calculated based on your location and the size of your order. We also offer free shipping on qualifying orders—details will be available during checkout.

Tracking Your Order

All orders include tracking. You will receive a tracking link via email once your order has been shipped, allowing you to monitor its journey to your doorstep.

Lost or Delayed Packages

While we do our best to ensure timely delivery, delays may occasionally occur. In the event of a lost package, we will issue a refund. Please contact our customer support team if you believe your package is lost.

Shipping Fragile Items

We take great care in packaging fragile items like our Singing Bowls to ensure they arrive safely. However, once shipped, we cannot be held responsible for damage caused during transit.

Carriers We Use

We work with reliable carriers to deliver your orders, including:

• USPS

• UPS

• FedEx

• DHL

The carrier will depend on your location and the shipping method selected.

Shipping Restrictions

We do not have any restrictions on shipping products. All items available in our store can be shipped to any location.