Shipping

Where we ship

We ship worldwide. Every item in our store can be shipped to any location.

When your order ships

We usually prepare and dispatch orders within 1 to 5 business days. At busy times of year this can take a little longer.

How long delivery takes

• Within the US: generally 2 to 7 business days after dispatch.
• International: times vary by destination, but most orders arrive within 7 to 21 business days.

These are estimates. Customs, weather and other things outside our control can occasionally cause delays.

Shipping options and costs

Your shipping options and costs depend on where you live and the size of your order, and you'll see them at checkout before you pay. Depending on your location, options can include standard and expedited shipping. Free shipping is available on qualifying orders; if your order qualifies, it will show at checkout.

Carriers and tracking

We ship with USPS, UPS, FedEx and DHL, depending on your location and the shipping method you choose. Once your order is on its way, we'll email you a tracking link so you can follow it to your door.

Lost or delayed packages

We do our best to make sure every order arrives on time. If your package is lost, we'll refund it. Please email us if you think your package has gone missing.

Returns

Returning an item

You can return an item within 30 days of purchase. To be eligible, it needs to be unused, in the same condition you received it, and in its original packaging. Please include your receipt or proof of purchase.

To start a return, email us at support@silentmindbowls.com with your order number, and we'll let you know where to send it. Please don't send your item back to the manufacturer.

Return shipping

Return shipping is paid by you, and shipping costs are not refundable. If you're returning an item worth more than $75, we recommend a trackable shipping service or shipping insurance, as we can't guarantee that we'll receive your return.

Refunds

When your return arrives, we'll inspect it and email you to let you know whether your refund has been approved. Approved refunds go back to your original payment method.

Items that aren't in their original condition, or are damaged or missing parts for reasons not due to our error, may receive a partial refund.

If your refund hasn't appeared yet, please check with your bank or card provider first, as it can take a little time to post. If you still can't see it, email us and we'll look into it.

Gifts

If the item was marked as a gift when it was bought and shipped directly to you, you'll receive a gift credit for the value of your return. If it wasn't marked as a gift, or the giver had it shipped to themselves first, the refund goes to the person who bought it.

Items we can't take back

Gift cards and downloadable products, such as eBooks and audio tracks, can't be returned.

Damaged or defective items

We pack every bowl carefully. If yours arrives defective or damaged, email us at support@silentmindbowls.com with your order number and a photo within 30 days of delivery, and we'll send you a replacement free of charge.

If you receive something you didn't order, please email us with your order number so we can look into it with you.

The full policies

This page is a plain-language summary. The full shipping policy and refund policy of Silent Mind Bowls LLC apply to every order.